Maintenance information

Maintenance secure.leaseweb.com (SSC)

Startdate: February 6th 2012 07:00:00(CEST)
Enddate: February 6th 2012 08:00:00(CEST)

Dear customer,

Please note that due to maintenance, secure.leaseweb.com will be down within the given timeframe. The Self Service Center will be not reachable during the maintenance.
The maintenance will take place between 07:00 and 08:00 (GMT +1) on Monday February 6th.

Kind regards,

Leaseweb NOC

DWDM maintenance Telecity2-EvoSwitch

Startdate: February 2nd 2012 06:00:00(CEST)
Enddate: February 2nd 2012 08:00:00(CEST)

Dear Customer,

During this maintenance we will perform a second maintenance on one of our DWDM platforms between Telecity2 and EvoSwitch.

All traffic will be rerouted to our core router in EvoSwitch during the maintenance. We don't expect downtime, however during traffic switching there might be some higher latency and small packet loss.

Kind regards,

Leaseweb NOC

[20120126] Maintenance core routers

Startdate: January 26th 2012 06:00:00(CEST)
Enddate: January 26th 2012 07:00:00(CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

During this maintenance window we will change some configuration entries on both our core routers. We will do these changes on both core routers separately.

Due to our redundant core router setup there should only be very short interruptions while alternate routing paths are chosen.

Kind regards,

LeaseWeb - NOC

----

Sehr geehrte Kunden,

als Teil unserer Bestrebung stetig den Service von LeaseWeb zu verbessern nehmen wir diese Wartungsarbeit vor.

Während dieser Wartungsarbeit werden wir einige Konfigurationsänderungen an beiden unserer Core Routern vornehmen.

Aufgrund der redundanten Struktur der Core Router wird es höchstens kurzzeitige Aussetzer geben während alternative Routing Pfade gewählt werden.

Mit freundlichen Grüßen

LeaseWeb - NOC

EvoSwitch maintenance

Startdate: January 18th 2012 22:00:00(CEST)
Enddate: January 27th 2012 08:00:00(CEST)

*** IMPORTANT MAINTENANCE NOTICE ***

Dear customer,

Between January 18th 22h00 and January 27th 08h00 our datacenter provider EvoSwitch has announced a planned maintenance that will take place in several windows. The modifications that will be made during the maintenance window will allow EvoSwitch to manage the power distribution within the datacenter more effectively.

Maintenance will occur on the power infrastructure of the datacenter and will have impact on the power feeds of racks located in data hall 5.

Dedicated server customers
--------------------------
All LeaseWeb racks are redundant or will be made redundant before the maintenance windows. If this has impact on your server you will be contacted separately. All other customers will not be affected by this maintenance window.

Colocation customers
-----------------------
If your infrastructure is set up with redundant power feeds you will have no impact but might notice a switch from power source. If your infrastructure is set up without redundant power feeds, you are advised to upgrade to a redundant setup or you will experience downtime during the maintenance window(s).

All colocation customers are contacted separately to discuss this maintenance and options.

Maintenance schedule
---------------------
18 January 23h00 - 19 January 06h00 Box 5.5 + 5.6 + 5.7
19 January 23h00 - 20 January 06h00 Box 5.8 + 5.9

23 January 23h00 - 24 January 06h00 Box 5.5 + 5.7 + 5.8 + 5.9
24 January 23h00 - 25 January 06h00 Box 5.5 + 5.7 + 5.8 + 5.9
25 January 23h00 - 26 January 06h00 Box 5.1 + 5.2
26 January 23h00 - 27 January 06h00 Box 5.3 + 5.4

For box 5.5, 5.7, 5.8 en 5.9 there is maintenance on the same feed twice.

During the maintenance window LeaseWeb has extra engineers on-site for support. If you experience issues during the maintenance window feel free to contact our support department directly via email at support@leaseweb.com or by telephone (+31 (0)20 316 2880). If you have any questions before the maintenance, please contact our sales department via email at sales@leaseweb.com.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

LeaseWeb Operations

[20120116] Leaseweb Germany Core Router Update [Update]

Startdate: January 16th 2012 08:00:00(CEST)
Enddate: January 16th 2012 09:00:00(CEST)

Dear Customer,

During this maintenance window we will upgrade the software on one of the core routers at Databurg.

We do not expect downtime, however there could be very short interruptions while alternate routing paths are calculated.

The maintenance will take place between 8:00 and 9:00 CET (UTC+1) on the 16th of January 2012.

Regards,
LeaseWeb

[Update 08:45]
The Maintenance is completed

Sehr verehrte Kunden,

während der Wartungsarbeiten wird die Software eines core Routers im Datacenter Databurg ersetzt.

Wir rechnen nicht mit Ausfällen, es kann aber zu kurzen Beeinträchtigungen kommen während alternative Routing Pfade gewählt werden.

Die Wartungsarbeiten finden am 16. Januar 2012 zwischen 08:00 und 09:00 Uhr CET statt.

Mit freundlichen Grüssen

Leaseweb

[Update 08:45]
Die Wartungsarbeiten sind abgeschlossen

[20120110] DWDM maintenance Telecity2-EvoSwitch [Update]

Startdate: January 10th 2012 06:00:00(CEST)
Enddate: January 10th 2012 08:00:00(CEST)

Dear Customer,

During this maintenance we will perform a second maintenance on one of our DWDM platforms between Telecity2 and EvoSwitch.

All traffic will be rerouted to our core router in EvoSwitch during the maintenance. We don't expect downtime, however during traffic switching there might be some higher latency and small packet loss.

Kind regards,

Leaseweb NOC

[UPDATE 09-01-2012] Maintenance has been postponed till further notice.

[20120108] Schuberg Philis hall 1.41 row A limited power outage [RESOLVED] [Update]

Startdate: January 8th 2012 20:00:00(CEST)
Enddate: January 8th 2012 21:00:00(CEST)

Expected Downtime: 60 minutes
Reason:Under investigation
*******************************

Dear customer,

Last night we experienced some power issues at Schuberg Philis hall 1.41 row A.

As soon as we have more information available, we will publish it here.

Regards,
LeaseWeb BV

[20120107] DWDM maintenance Databurg-Interxion

Startdate: January 7th 2012 16:00:00(CEST)
Enddate: January 7th 2012 18:00:00(CEST)

Dear customer,

During this maintenance we will have a fail over to the Secondary Fiber.

We don't expect downtime, however during traffic switching there might be some higher latency and small packet loss.

Kind regards,

Leaseweb NOC

Sehr geehrte Kunden,

waehrend der Wartungsarbeiten wird es zu einem Fail-Over auf die sekundaere Leitung kommen.

Wir rechnen waehrend dieser Zeit mit keinerlei Ausfaellen, es kann aber vereinzelt zu einem kurzzeitigem Anstieg der latenzen oder auch Packetverlusten kommen.

Mit freundlichen Gruessen

Leaseweb NOC

[Emergency Maintenance] Replacement of one storage node [Update January 7th]] [Update]

Startdate: January 6th 2012 21:00:00(CEST)
Enddate: January 6th 2012 22:00:00(CEST)

*** IMPORTANT UPDATE ***
[UPDATE 20:15]
All VPS servers are powered on again. If you still encounter problems with your Premium Cloud VPS you can check the status with the vSphere client or send an email to support@leaseweb.com.

[UPDATE 17:30]
All systems, except for the product Premium Cloud, are online again. Premium cloud is still booting vps-es for the next period. We expect to finish these during the next hours. If you have any questions, please contact support@leaseweb.com

Ticketing systems and support team are available via normal support@leaseweb.com addresses.

Regards,

Leaseweb Support.

[UPDATE 16:22]
Our email systems for tickets is up and running again. Please send your requests to support@leaseweb.com The alternate address will be disabled.

[UPDATE 16:10]
We are booting customer systems at the speed that is possible with the platforms. About 50% of all systems are up and running.

[UPDATE 15:35]
Filers are up and running. We are booting all platforms. ETA unknown. Next update at 16:00.

[update 14:50]
All systems are online. We are still performing some checks and will start powering on customers shortly.

[update 14:35]
We are currently checking all systems and resources after reboot. We expect to enable customers soon. New update will follow in 15minutes.

[update 14:00]
IBM engineers are still working on the problem. ETA is still unknown.

[Update 12:00]
We are facing extra problems and trying to get all systems up and running as soon as possible. Extra IBM engineers are working on the case.

[Update 10:30]
Due to the problems which occurred after last nights maintenance, IBM and NetApp have indicated in order to resolve the problems, we need to shutdown the storage system completely.
We are currently shutting down all customers running on the platform and will shutdown the systems in the next hour.

We will start all customers after the systems are back online.

Our sincere apologies for the inconvenience. As soon as we have more information we will update this NOC message.

****

Dear customer,

One of our storage nodes has problems with systemboard which needs to be replaced as soon as possible.
We scheduled this replacement today around 21:00 (GMT+1).
As they are in a clustered setup there is no impact to customers during this maintenance.

We do not expect any impact during the swap. If you see any issues please contact us at support@leaseweb.com.

Affected customers:
All customers who are using Premium/Private Cloud and all customers with connection to LeaseWeb shared storage platform

Kind regards,
Leaseweb - NOC

[update 5:12}
We have a problem on one of the nodes which has impact to some users of the storage. Engineers onsite are investigating the issue.

[Update 6:38]
Due the problems on the storage platform we also have an issue with our ticket system. If you have an urgent support request please call us on +31 20 316 2880. The engineers onsite are still investigating the issue.

[Update 07:10]
We are still experiencing issues and are working close with IBM support to solve the issues as soon as possible. Customers are affected by the problems.

[Update 09:25]
IBM is investigating the issue.

[Update 10:00]
We have opened a temporary support e-mail address for urgent problems. Please contact us at above mentioned e-mail address or at support@leaseweb.net

[20120105] Switch Replacement in rack EVO-NS14

Startdate: January 5th 2012 08:00:00(CEST)
Enddate: January 15th 2012 09:00:00(CEST)

Dear Customer,

On 05-01-2012 we're going to carry out an emergency maintenance in rack NS14 that is about to replace the access switches. Servers in this rack will become unavailable for appr. 30 minutes.

Each affected customer has been informed upfront via email, however the change window changed from 7am CET to 8AM CET.

We will update this posting when the maintenance is complete.

The affected IP addresses are below:
- 85.17.74.0/27
- 95.211.84.0/27
- 95.211.100.64/26

We do apologize for any inconvenience causes by this maintenance.

Leaseweb - NOC

[20120105] DWDM maintenance Telecity2-EvoSwitch

Startdate: January 5th 2012 06:00:00(CEST)
Enddate: January 5th 2012 08:00:00(CEST)

Dear Customer,

During this maintenance we will perform a maintenance on one of our DWDM platforms between Telecity2 and EvoSwitch.

All traffic will be rerouted to our core router in EvoSwitch during the maintenance. We don't expect downtime, however during traffic switching there might be some higher latency and small packet loss.

Kind regards,

Leaseweb NOC